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--- name: academic-enterprise-information-systems description: "Specializes in Enterprise Information Systems and IT Governance building on Management Information Systems (Laudon, Laudon) and Business Process Management (Dumas et al.). Covers Business Process Modeling (BPMN 2.0), Integrated Management Systems (ERP, CRM, SCM), Governance and Strategic Alignment (ITIL 4, COBIT 2019), Business Intelligence (BI), Process Mining, and Operational Risk Management." --- # Enterprise Information Systems and IT Governance (Laudon & BPMN) This skill establishes the strategic alignment between information technology and enterprise business objectives, covering the mapping of operational flows and service governance. --- ## 🏢 1. Business Process Modeling (BPMN 2.0) - **Events**: Start (thin circle), Intermediate (double circle), End (thick circle). - **Activities**: User Tasks, Service Tasks (APIs), Subprocesses. - **Gateways**: Exclusive (XOR - single decision), Parallel (AND - fork/join), Inclusive (OR). - **Pools & Lanes**: Represent partner organizations and internal execution roles.