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Back to active CVEs
Critical · CVSS 9.1Known ExploitedCVE-2024-28987

SolarWinds Web Help Desk Hardcoded Credential VulnerabilityCVE-2024-28987

Answer in brief

CVE-2024-28987 records a Critical severity (CVSS 9.1) vulnerability in SolarWinds Web Help Desk Hardcoded Credential Vulnerability. The current sources mark it as known exploited. The current feed maps solarwinds/webhelpdesk (generic), solarwinds/webhelpdesk (generic), SolarWinds/Web Help Desk (generic), SolarWinds/Web Help Desk (generic). Check affected ranges and fixed versions before updating.

Analysis pending evidence review

HOL Guard separates source facts from reviewed analysis. See the methodology.

Published Aug 21, 2024Updated Oct 21, 2025Source checked Oct 31, 2026First seen by HOL May 24, 2026Material review Oct 21, 2025
Upstream Advisory

Key facts

Risk
Critical · CVSS 9.1
Exploitation
Known exploited
Affected software
4 mapped packages or products
Fix availability
Not reported

Why this deserves its current priority

CVSS is 9.1. Known-exploitation status makes exposure review time-sensitive. Treat this as a source-backed prioritization signal, not a statement about your environment.

Analysis status

Analysis pending evidence review

Factual feed record only; HOL analysis is not approved for indexing. Read the methodology.

Affected scope and exposure questions

The current feed maps solarwinds/webhelpdesk (generic), solarwinds/webhelpdesk (generic), SolarWinds/Web Help Desk (generic), SolarWinds/Web Help Desk (generic). Check affected ranges and fixed versions before updating.

Mapped affected packages and fixed versions
PackageAffected rangeFixed version
solarwinds/webhelpdeskgeneric0Not reported
solarwinds/webhelpdeskgeneric>=0 <=12.8.3Not reported
SolarWinds/Web Help Deskgeneric12.8.3 Hotfix 1 and previous versionsNot reported
SolarWinds/Web Help Deskgeneric*Not reported

Recommended response

  1. 1Check inventory. Check lockfiles and deployed manifests for solarwinds/webhelpdesk, solarwinds/webhelpdesk, SolarWinds/Web Help Desk.
  2. 2Review the reported fix. Source-reported solution: SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available.

Evidence timeline and material changes

  1. Published upstream

    Aug 21, 2024

    Evidence: source:cvelist:source_dates:source-dates:record

  2. Source modified

    Oct 21, 2025

    Evidence: source:cvelist:source_dates:source-dates:record

  3. First seen by HOL

    May 24, 2026

  4. Added to CISA KEV

    Oct 15, 2024

    Evidence: source:kev:kev:kev:record

Sources and claim methodology

  • Source referencesupport.solarwinds.com
  • CISA Known Exploited Vulnerabilities catalogcisa.gov
  • Source referencesolarwinds.com
  • Source referencetheregister.com
Upstream source description

The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

Quoted source text, attributed separately from HOL analysis.

Record context

Vulnerability class
Missing Auth
EPSS
Not reported
CWE IDs
CWE-798
Source
CVE List V5
Source checked
Oct 31, 2026
References
4 linked sources
Open source record