Answer in brief
CVE-2026-118046 records a Medium severity (CVSS 6.4) vulnerability in JS Help Desk <= 5.0.2 - Authenticated (Subscriber+) Stored DOM-Based Cross-Site Scripting via 'jsticket_message' Ticket Field via VenoBox data-title. The current sources do not mark it as known exploited. The current feed maps rabilal/JS Help Desk – AI-Powered Support & Ticketing System (generic). Check affected ranges and fixed versions before updating.
Analysis pending evidence review
HOL Guard separates source facts from reviewed analysis. See the methodology.
CVSS is 6.4. The current sources do not mark it as known exploited. Treat this as a source-backed prioritization signal, not a statement about your environment.
Analysis status
Analysis pending evidence review
Factual feed record only; HOL analysis is not approved for indexing. Read the methodology.
The current feed maps rabilal/JS Help Desk – AI-Powered Support & Ticketing System (generic). Check affected ranges and fixed versions before updating.
| Package | Affected range | Fixed version |
|---|---|---|
| rabilal/JS Help Desk – AI-Powered Support & Ticketing Systemgeneric | >=0 <=5.0.2 | Not reported |
Published upstream
Nov 7, 2026
Evidence: source:cvelist:source_dates:source-dates:recordSource modified
Nov 7, 2026
Evidence: source:cvelist:source_dates:source-dates:recordFirst seen by HOL
Nov 7, 2026
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to Stored DOM-Based Cross-Site Scripting via the 'jsticket_message' parameter in all versions up to, and including, 5.0.2 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. The payload fires specifically when an administrator or agent opens the affected ticket and the page initializes VenoBox, which reads the browser-decoded data-title attribute and passes it to jQuery .html(), making routine ticket review the trigger condition.
Quoted source text, attributed separately from HOL analysis.