Medium · CVSS 5.1CVE-2026-23756

GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject

Answer in brief

CVE-2026-23756 records a Medium severity (CVSS 5.1) vulnerability in GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject. The current sources do not mark it as known exploited. The current feed maps GFI Software/HelpDesk (generic). Check affected ranges and fixed versions before updating.

Analysis pending evidence review

HOL Guard separates source facts from reviewed analysis. See the methodology.

Published Apr 20, 2026Updated Oct 1, 2026Source checked Oct 1, 2026First seen by HOL Oct 1, 2026Material review Oct 1, 2026

Upstream Advisory

Key facts

Risk: Medium · CVSS 5.1
Exploitation: Not marked as known exploited
Affected software: 1 mapped package or product
Fix availability: Available

Why this deserves its current priority

CVSS is 5.1. The current sources do not mark it as known exploited. Treat this as a source-backed prioritization signal, not a statement about your environment.

Analysis status

Analysis pending evidence review

Factual feed record only; HOL analysis is not approved for indexing. Read the methodology.

Affected scope and exposure questions

The current feed maps GFI Software/HelpDesk (generic). Check affected ranges and fixed versions before updating.

Mapped affected packages and fixed versions
Package	Affected range	Fixed version
GFI Software/HelpDeskgeneric	>=0 <4.99.9	4.99.9

Recommended response

Check inventory. Check lockfiles and deployed manifests for GFI Software/HelpDesk.
Review the reported fix. Update GFI Software/HelpDesk to 4.99.9 if you use the affected versions. Test the change in a non-production environment first.

Evidence timeline and material changes

Published upstream
Apr 20, 2026
Evidence: source:cvelist:source_dates:source-dates:record
Source modified
Oct 1, 2026
Evidence: source:cvelist:source_dates:source-dates:record
First seen by HOL
Oct 1, 2026

Sources and claim methodology

Upstream source description

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.

Quoted source text, attributed separately from HOL analysis.