osTicket versions from 1.10 up to 1.17.7 and from 1.18.0 up to 1.18.3 are vulnerable to a stored XSS due to a vulnerable Bootstrap Tooltip component and insufficient HTML sanitization, allowing remote attackers to execute arbitrary JavaScript in Agent or Admin sessions.
Update osTicket/osTicket to 1.17.8 if you use the affected versions. Test the change in a non-production environment first.
Local check
hol-guard supply-chain scanCISA ADP Vulnrichment affects osTicket/osTicket (generic). Severity is medium. osTicket versions from 1.10 up to 1.17.7 and from 1.18.0 up to 1.18.3 are vulnerable to a stored XSS due to a vulnerable Bootstrap Tooltip component and insufficient HTML sanitization, allowing remote attackers to execute arbitrary JavaScript in Agent or Admin sessions.
AI coding agents often install or upgrade packages automatically in generic. A medium vulnerability in a dependency can be pulled into a project through a normal install or update without a human reviewing the change, expanding the blast radius from a single package to every agent workspace that depends on it.
| Package | Affected range | Fixed version |
|---|---|---|
| osTicket/osTicketgeneric | >=1.10.0 <1.17.8 || >=1.18.0 <1.18.4 | 1.17.8, 1.18.4 |
Fixed versions are reported by the source feed; confirm compatibility before updating.
osTicket versions from 1.10 up to 1.17.7 and from 1.18.0 up to 1.18.3 are vulnerable to a stored XSS due to a vulnerable Bootstrap Tooltip component and insufficient HTML sanitization, allowing remote attackers to execute arbitrary JavaScript in Agent or Admin sessions.
Update osTicket/osTicket to 1.17.8 if you use the affected versions. Test the change in a non-production environment first.
Local check
hol-guard supply-chain scanCISA ADP Vulnrichment affects osTicket/osTicket (generic). Severity is medium. osTicket versions from 1.10 up to 1.17.7 and from 1.18.0 up to 1.18.3 are vulnerable to a stored XSS due to a vulnerable Bootstrap Tooltip component and insufficient HTML sanitization, allowing remote attackers to execute arbitrary JavaScript in Agent or Admin sessions.
AI coding agents often install or upgrade packages automatically in generic. A medium vulnerability in a dependency can be pulled into a project through a normal install or update without a human reviewing the change, expanding the blast radius from a single package to every agent workspace that depends on it.
| Package | Affected range | Fixed version |
|---|---|---|
| osTicket/osTicketgeneric | >=1.10.0 <1.17.8 || >=1.18.0 <1.18.4 | 1.17.8, 1.18.4 |
Fixed versions are reported by the source feed; confirm compatibility before updating.
Reported by CVE List V5 (cvelist).
HOL Guard can help your team review package activity against supported protection paths.
Explore HOL GuardReported by CVE List V5 (cvelist).
HOL Guard can help your team review package activity against supported protection paths.
Explore HOL Guard