Zammad: Missing authorization on ticket attachment download (CVE-2026-56723) | HOL Guard CVE

High · CVSS 7.1CVE-2026-56723

Zammad: Missing authorization on ticket attachment download

Answer in brief

CVE-2026-56723 records a High severity (CVSS 7.1) vulnerability in Zammad: Missing authorization on ticket attachment download. The current sources do not mark it as known exploited. The current feed maps zammad/zammad (generic). Check affected ranges and fixed versions before updating.

Analysis pending evidence review

HOL Guard separates source facts from reviewed analysis. See the methodology.

Published Sep 25, 2026Updated Sep 25, 2026Source checked Sep 25, 2026First seen by HOL Sep 25, 2026Material review Sep 25, 2026

Upstream Advisory

Key facts

Risk: High · CVSS 7.1
Exploitation: Not marked as known exploited
Affected software: 1 mapped package or product
Fix availability: Available

Why this deserves its current priority

CVSS is 7.1. The current sources do not mark it as known exploited. Treat this as a source-backed prioritization signal, not a statement about your environment.

Analysis status

Analysis pending evidence review

Factual feed record only; HOL analysis is not approved for indexing. Read the methodology.

Affected scope and exposure questions

The current feed maps zammad/zammad (generic). Check affected ranges and fixed versions before updating.

Mapped affected packages and fixed versions
Package	Affected range	Fixed version
zammad/zammadgeneric	<7.0.2	7.0.2

Recommended response

Check inventory. Check lockfiles and deployed manifests for zammad/zammad.
Review the reported fix. Update zammad/zammad to 7.0.2 if you use the affected versions. Test the change in a non-production environment first.

Evidence timeline and material changes

Published upstream
Sep 25, 2026
Evidence: source:cvelist:source_dates:source-dates:record
Source modified
Sep 25, 2026
Evidence: source:cvelist:source_dates:source-dates:record
First seen by HOL
Sep 25, 2026

Sources and claim methodology

Upstream source description

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2.

Quoted source text, attributed separately from HOL analysis.