Answer in brief
CVE-2026-94539 records a Medium severity (CVSS 6.5) vulnerability in SupportCandy <= 3.5.3 - Authenticated (Custom+) SQL Injection via 'sort_by' Parameter. The current sources do not mark it as known exploited. The current feed maps psmplugins/SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent (generic). Check affected ranges and fixed versions before updating.
Analysis pending evidence review
HOL Guard separates source facts from reviewed analysis. See the methodology.
CVSS is 6.5. The current sources do not mark it as known exploited. Treat this as a source-backed prioritization signal, not a statement about your environment.
Analysis status
Analysis pending evidence review
Factual feed record only; HOL analysis is not approved for indexing. Read the methodology.
The current feed maps psmplugins/SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent (generic). Check affected ranges and fixed versions before updating.
| Package | Affected range | Fixed version |
|---|---|---|
| psmplugins/SupportCandy – AI Customer Support Ticket System & Live Chatbot Agentgeneric | >=0 <=3.5.3 | Not reported |
Published upstream
Oct 3, 2026
Evidence: source:cvelist:source_dates:source-dates:recordSource modified
Oct 3, 2026
Evidence: source:cvelist:source_dates:source-dates:recordFirst seen by HOL
Oct 3, 2026
The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the 'sort_by' parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the 'Assign Agents' permission configured.
Quoted source text, attributed separately from HOL analysis.