Answer in brief
CVE-2026-85742 records a High severity (CVSS 7.5) vulnerability in FreeScout: Conditional stored admin XSS via failed-job details. The current sources do not mark it as known exploited. The current feed maps freescout-help-desk/freescout (generic). Check affected ranges and fixed versions before updating.
Analysis pending evidence review
HOL Guard separates source facts from reviewed analysis. See the methodology.
CVSS is 7.5. The current sources do not mark it as known exploited. Treat this as a source-backed prioritization signal, not a statement about your environment.
Analysis status
Analysis pending evidence review
Factual feed record only; HOL analysis is not approved for indexing. Read the methodology.
The current feed maps freescout-help-desk/freescout (generic). Check affected ranges and fixed versions before updating.
| Package | Affected range | Fixed version |
|---|---|---|
| freescout-help-desk/freescoutgeneric | <1.8.230 | 1.8.230 |
Published upstream
Nov 6, 2026
Evidence: source:cvelist:source_dates:source-dates:recordSource modified
Nov 6, 2026
Evidence: source:cvelist:source_dates:source-dates:recordFirst seen by HOL
Nov 6, 2026
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.230, a pre-authenticated attacker can place HTML in a failed-login email value that is copied through monitored user activity into a queued SendAlert job. If alert delivery fails, the serialized payload is stored in failed_jobs and the administrator job-details endpoint renders it after a blacklist sanitizer that leaves executable event-handler attributes. When an administrator opens /system/ajax-html/job_details/{id} as a top-level page, the raw fragment lacks the normal layout policy and attacker-controlled JavaScript can perform same-origin administrator actions. Logs Monitoring for users, a failed alert email job, queue failure storage, and top-level administrator interaction are all required; the normal modal path is not affected in the tested configuration. This issue is fixed in version 1.8.230.
Quoted source text, attributed separately from HOL analysis.